Effective Date: September 1, 2026
At Surya Kanti Impex, we respect your privacy and are committed to protecting the personal information you provide when using Bodycare Nepal and our website, bodycarenepal.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Surya Kanti Impex
Authorized Importer & Distributor of Bodycare Products in Nepal
Kathmandu Metropolitan City, Ward No. 22
Ganabahal, Kathmandu, Nepal
PAN: 615601023
Email: wecare@bodycarenepal.com
Phone: +977-9851402204
For questions regarding this Privacy Policy or your personal information, you may contact us at wecare@bodycarenepal.com.
2. Information We Collect
When you use our website, we may collect information that you voluntarily provide to us, including:
* Full name
* Mobile or telephone number
* Email address
* Billing and delivery address
* Account login information
* Order and purchase details
* Payment-related information
* Product preferences and enquiries
* Information provided when contacting customer support
* Any other information you voluntarily submit through our website
We may also automatically collect certain technical information when you visit our website, such as:
* IP address
* Browser and device information
* Operating system
* Pages visited and time spent on the website
* Website activity and interaction data
* Referring website or source
* Cookies and similar technologies
3. How We Use Your Information
We may use the information we collect to:
* Process and fulfil your orders
* Arrange delivery of purchased products
* Communicate with you regarding your orders
* Provide customer service and support
* Respond to enquiries and requests
* Manage your account
* Process or facilitate payments
* Improve our website, products, and services
* Prevent fraud, misuse, or unauthorized activity
* Maintain website security
* Send promotional or marketing communications where permitted and appropriate
* Comply with applicable legal, regulatory, accounting, and business requirements
We will generally use your personal information only for legitimate business purposes connected with operating our e-commerce business and providing our services.
4. Payments
When you make a purchase, payment information may be processed through third-party payment service providers.
Depending on the payment method you choose, payment information may be collected and processed directly by the relevant payment provider. We do not intend to store complete payment card details on our own servers unless specifically required and lawfully permitted for the operation of the service.
You should review the privacy policies of the relevant payment provider for information about how it handles your payment information.
5. Delivery and Third-Party Service Providers
To fulfil your order, we may share necessary information, such as your name, phone number, delivery address, and order details, with delivery companies, logistics providers, payment processors, technology providers, website service providers, and other trusted third parties that assist us in operating our business.
We only intend to provide third parties with information reasonably necessary for them to perform the relevant service.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
* Remember your preferences
* Keep items in your shopping cart
* Understand how visitors use our website
* Improve website performance
* Provide relevant marketing or advertising functionality, where applicable
* Maintain website security
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
7. Marketing Communications
If you provide your contact information or otherwise opt in to receive promotional communications, we may use it to inform you about products, offers, promotions, and other updates relating to Bodycare Nepal.
You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
Transactional communications, such as order confirmations, delivery updates, payment notifications, and important service messages, may still be sent when necessary to fulfil your order or provide our services.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Fulfilling and maintaining records of orders
* Providing customer support
* Maintaining business and financial records
* Resolving disputes
* Preventing fraud or misuse
* Complying with applicable legal and regulatory obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Sharing of Personal Information
We do not intend to sell your personal information to third parties.
We may disclose information where reasonably necessary to:
* Payment service providers
* Delivery and logistics partners
* Website and technology service providers
* Marketing or analytics service providers
* Professional advisers
* Government authorities or law-enforcement agencies where required or permitted by applicable law
* Protect our rights, property, customers, website, or business
11. Links to Other Websites
Our website may contain links to third-party websites, payment platforms, social media platforms, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Your Privacy Choices
Depending on applicable law, you may have rights or choices regarding your personal information, including the ability to:
* Request information about personal data we hold about you
* Request correction of inaccurate information
* Request deletion of information where appropriate
* Withdraw consent where processing is based on consent
* Opt out of promotional communications
* Ask questions about how your information is collected or used
Requests may be made by contacting us at wecare@bodycarenepal.com.
We may need to verify your identity before processing certain requests.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
Any updated Privacy Policy will be published on this page with a revised Effective Date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Surya Kanti Impex
Kathmandu Metropolitan City, Ward No. 22
Ganabahal, Kathmandu, Nepal
Email: wecare@bodycarenepal.com
Phone: +977-9851402204
PAN: 615601023
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.