Return & Refund Policy

At Body Care Nepal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days from the date you receive your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by the original invoice or proof of purchase.

  • Not show signs of use, washing, damage, or alteration.

Items returned without meeting these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless they are defective or incorrect:

  • Briefs

  • Panties

  • Opened or used innerwear

  • Products without original tags or packaging

  • Items purchased during clearance or final sale promotions

Exchange Policy

We offer exchanges for:

  • Wrong item delivered

  • Incorrect size (subject to stock availability)

  • Manufacturing defects

  • Damaged products received during delivery

Exchange requests must be made within 7 days of receiving your order.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Photos of the product

  • Photos of the package

  • A brief description of the issue

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable, unless the return is due to our error.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, Body Care Nepal will bear the return shipping cost.

  • If the return is for personal reasons (such as ordering the wrong size or changing your mind), the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return conditions.

How to Request a Return

To initiate a return or exchange:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Follow the instructions provided by our support team.

  4. Ship the product securely in its original packaging.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Body Care Nepal
Surya Kanti Impex
Ganabahl-22, Kathmandu, Nepal

Email: support@bodycarenepal.com

Note: Body Care Nepal reserves the right to refuse returns that do not comply with this policy. This policy is subject to change without prior notice.